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FAQ’s

Question: Why should I choose to stay with this hotel chain?
Answer: The hotels are centrally located and efficiently run and the staffs are helpful, friendly and accommodating. We are highly recommended by the experienced travelers who  stayed and reviewed.

Question: Can I make a hotel booking online?
Answer: Yes, you can book the room online through our official website with secure payment portal for your advanced bookings or our OATs partner‘s website such as Agoda.com, Booking.com, Expedia.com…

Question: How do I receive our hotel voucher?
Answer: We will send you the hotel voucher via your email for check in formality when you have successfully processed an online booking.

Question: Do Beautiful Saigon Hotels have elevators?
Answer: Yes, we have elevators except the Beautiful Saigon II hotel and the Graceful Saigon Hotel.

Question: Can I have an early check-in and a late check-out?
Answer: It is subject to the room availability, we can give you an early check in or a late check-out. Normally, check-in time is at 2 PM and check-out time is 12 at noon.

Question: Does your hotel have wifi?
Answer: We have wifi free for guests in our hotel chain.

Question: Can I leave the luggage at the hotel when I am travelling?
Answer: Yes, you can. We have storage facilities for your luggage while you are travelling.

Question: Can we book the tour or day trip with the hotel?
Answer: Yes, you can. We have tour desk in every hotel so that you can easily book your day trips to explore the city and nearby area.

Question: Does your hotel accept your credit cards?
Answer: Yes, we accept all the major credit cards such as Visa and Master card.

Question: How far is it from the Tan San Nhat airport to the hotel?
Answer: It is 12 km from the airport to the hotel.

Question: Can I get the taxi from the airport to the hotel?
Answer: Yes, you can. The taxi costs you around US$12. Vinasun, aiport taxi and Mailinh taxi are recommended.

Question: Can I book the airport pick up with the hotel?
Answer: Yes, you can. We offer the airport pick up for guest. It costs US$20 including our car, gas, toll, parking and a driver who meets you at the terminal with your names on the “ Welcome board”. It costs more than the taxi fee but good service.